DIGITAL POLICY

 

Due to the nature of our products being digital, we only provide refunds under exceptional circumstances according to the Commerce Commission under New Zealand Law.​

 

We cannot provide refunds under the following circumstances:​

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• you simply change your mind

• you thought the product was printed instead of digital

• the products did not contain content you liked

• you did not cooperate with us in solving downloading and viewing issues

• you misused the product or service in any way that contributed to the problem

• a problem with a service that was completely outside of the business’ control.

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If you would like a refund, please notify us at livingbooktimelines@gmail.com with your contact details and reasons for a refund within 14 days of purchase.

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SHIPPING/REFUND POLICY

 

If the printed posters you ordered arrived damaged, please contact us (livingbooktimelines@gmail.com) and we can discuss a replacement or full refund.